Terms of sale
TERMS OF SALE
These terms apply to all orders placed at whoselegant.army. The seller is Whoselegant Oy (Business ID 3441082-5), Kylmälänkyläntie 344, 91500 Muhos, Finland. Email whooselegant@gmail.com.
1. PRICES
All prices are in euro and include Finnish VAT. Shipping costs are added at checkout and shown before payment. For orders to the United States, Canada and the United Kingdom, duties and import taxes are collected at checkout, so there is nothing to pay on delivery.
2. PLACING AN ORDER
A binding contract is formed when we send you an order confirmation by email. If you do not receive a confirmation, please contact us. Check your order details carefully before paying — especially the delivery address, which we cannot always change after fulfilment has started.
3. PAYMENT
Payment is made at the time of ordering using the payment methods shown at checkout. Payments are processed by our payment providers; we do not store your card details.
4. DELIVERY
Estimated delivery times for items in stock: Finland within 48 hours, Europe 3–7 business days, rest of the world 6–12 business days. Delivery times are estimates and start from dispatch. Free shipping thresholds and available delivery options are shown at checkout.
5. PRE-ORDERS
Unless stated otherwise on the product page, items may be sold as pre-orders and made to order. The estimated delivery time for a pre-order is approximately 3–7 weeks from the date of purchase.
6. CANCELLING AN ORDER
You may cancel any order, including a pre-order, free of charge at any time before it has been dispatched. Email whooselegant@gmail.com with your order number and we will refund you in full. No cancellation fee is charged.
7. RIGHT TO RETURN
You may return or exchange your order within 30 days of delivery. Return shipping is free within Finland and paid by the customer elsewhere; defective items are always returned at our cost. Full details and instructions are in our Return and refund policy.
This 30-day policy is more generous than the 14-day statutory right of withdrawal that consumers in the EU have under distance selling rules, and applies in its place.
8. DEFECTIVE PRODUCTS
If a product is defective or does not match its description, contact us at whooselegant@gmail.com. We will repair, replace or refund the item free of charge in accordance with Finnish consumer legislation. Report visible transport damage to the carrier on delivery.
9. LOST OR DELAYED SHIPMENTS
If your order has not arrived within a reasonable time after the estimated delivery date, contact us and we will trace the shipment with the carrier. We are not liable for delays caused by circumstances beyond our control, such as customs holds, strikes or extreme weather, nor for orders that cannot be delivered because of an incorrect address given at checkout.
10. CUSTOMER SERVICE
Email whooselegant@gmail.com. We reply within 24 hours.
11. APPLICABLE LAW AND DISPUTES
Finnish law applies to these terms. If a dispute cannot be settled with our customer service, a consumer may contact the Consumer Advisory Service (kuluttajaneuvonta.fi) and refer the matter to the Consumer Disputes Board (kuluttajariita.fi). Consumers in the EU may also use the European Commission's online dispute resolution platform.
