Refund policy

RETURN AND REFUND POLICY

You have the right to return or exchange all or part of your order within 30 days of receiving it. Returns are accepted for unused, unwashed products in resellable condition, with tags attached.

AT A GLANCE

  • Return window: 30 days from delivery.
  • How: send us an email — no login or account needed.
  • Return shipping: paid by the customer, in every country including Finland.
  • Refund: the full price of the returned items, to your original payment method.
  • Defective or damaged items: returned free of charge, everywhere.

HOW TO START A RETURN

  1. Email whooselegant@gmail.com with the subject Return request. Include your order number, the items and sizes you are returning, and whether you want a refund or an exchange.
  2. We reply with the return address and instructions.
  3. Post the parcel with the carrier of your choice. You pay the return postage. We recommend a tracked service, as the parcel is your responsibility until it reaches us. Put your name and order number inside the package.
  4. Your refund is issued to the original payment method after the return has been received and inspected.

Step-by-step instructions: Returns.

WHO PAYS THE RETURN SHIPPING

The customer, in every country — Finland included. We do not provide prepaid return labels. Original shipping costs are not refunded where a shipping fee was charged. We do not charge a restocking fee.

Exception: defective, damaged or incorrectly delivered items are always returned at our cost. Email us first so we can arrange it.

EXCHANGES

Tell us in your return email which size or colour you want instead. The fastest way to secure the right size is to place a new order right away; we refund the returned item once it arrives.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged item, email whooselegant@gmail.com within 30 days of receipt with photos and your order number, and we will arrange a replacement, exchange or refund free of charge, including return postage. If the package is visibly damaged on arrival, report it to the courier at the time of delivery.

RETURNS FROM OUTSIDE THE EU

The same 30-day window applies. Mark the parcel as “returned goods” on the customs declaration. Any import duties or fees caused by a missing or incorrect declaration are deducted from the refund.

CANCELLING AN ORDER BEFORE IT SHIPS

You can cancel an order, including a pre-order, free of charge at any time before it has been dispatched. Email whooselegant@gmail.com with your order number and we will refund you in full. No cancellation fee is charged.

RETURN ADDRESS

The return address is sent to you by email in reply to your return request. Please always email us before sending a parcel — unannounced returns can be delayed.

STATUTORY RIGHT OF WITHDRAWAL

Consumers in the EU have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods. Under those rules the consumer bears the direct cost of returning the goods, which is what this policy applies. The 30-day window above is more generous than the statutory 14 days and applies instead.

Questions? whooselegant@gmail.com