Refund policy

RETURN AND REFUND POLICY

YOU HAVE THE RIGHT TO RETURN OR EXCHANGE ALL OR PART OF YOUR ORDER WITHIN 14 DAYS OF RECEIVING IT.

RETURNS ARE ONLY ACCEPTED FOR UNUSED AND RESELLABLE PRODUCTS.

TO START A RETURN OR EXCHANGE, YOU MUST CONTACT US BY EMAIL AT: WHOOSELEGANT@GMAIL.COM
PLEASE INCLUDE YOUR NAME AND CONTACT INFORMATION IN THE RETURN PACKAGE.

RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
THE RETURN ADDRESS WILL BE PROVIDED VIA EMAIL AFTER YOU CONTACT US.

PRE-ORDER CANCELLATION FEES

CANCELLING A PRE-ORDER WILL INCUR A HANDLING AND STOCK LOSS FEE:

  • IF YOUR ORDER INCLUDES A HOODIE OR PANTS, A FEE OF €9.90 WILL BE DEDUCTED.

  • IF YOUR ORDER INCLUDES A TRACKSUIT SET (HOODIE + PANTS), A FEE OF €14.90 WILL BE DEDUCTED.

DEFECTIVE OR DAMAGED PRODUCTS

IF YOU RECEIVE A DEFECTIVE OR DAMAGED ITEM, PLEASE CONTACT US WITHIN 14 DAYS OF RECEIPT AT: WHOOSELEGANT@GMAIL.COM
WE WILL ARRANGE A RETURN OR EXCHANGE FREE OF CHARGE FOR FAULTY ITEMS.

IF YOUR PACKAGE IS DAMAGED DURING SHIPPING, PLEASE REPORT THE DAMAGE IMMEDIATELY UPON DELIVERY.