Returns & exchanges
Returns
You have 30 days from delivery to return or exchange your order. Items must be unused, unwashed and in resellable condition with tags attached. No account or login needed — just send us an email.
Return window
30 days from delivery
Return shipping
Paid by you, in every country — free for faulty items
Refund
Full item price to your original payment method
Opens your email app. Or write to whooselegant@gmail.com with the subject “Return request”.
Include in your email
- Order number (e.g. #1234)
- The items and sizes you are returning
- Refund or exchange — and which size or colour you want instead
How it works
Email us
Send your return request to whooselegant@gmail.com with your order number and the items you are returning.
Get the return details
We reply with the return address and instructions.
Post the parcel
Send it with any carrier you like — you pay the return postage. Choose a tracked service, as the parcel is your responsibility until it reaches us. Put your name and order number inside.
Get your refund
Once your return arrives and has been checked, we refund the full price of the returned items to your original payment method.
Frequently asked
Who pays for return shipping?
You do — in every country, Finland included. We do not provide prepaid return labels. Defective or damaged items are the exception: we take those back free of charge. See the full refund policy.
Wrong size — what do I do?
Email us the size you want in your return request. If you want it fast, place a new order in the right size right away (check the size chart) and we refund the original item when it arrives.
My item is defective or damaged
Sorry about that. Email whooselegant@gmail.com with photos and your order number. We arrange a replacement, exchange or refund free of charge, including the return postage. If the package was visibly damaged in transit, report it to the courier on delivery.
When will I get my refund?
Refunds are processed within a few business days of your return being received and checked. Depending on your bank, the money shows up 3–10 business days after that.
Returning from outside the EU?
Same 30-day window. Mark the parcel as “returned goods” on the customs form; duties or fees caused by a missing declaration are deducted from the refund. Return postage is paid by you.
Return window: 30 days from delivery · Items unused, unwashed and resellable · Return shipping paid by the customer · Full terms: Refund policy
