Self-service returns

Returns

You have 30 days from the day you receive your order to return or exchange it. Items must be unused, unwashed and in resellable condition. Start your return online in a few clicks — no emails needed.

Start your return

Log in with the email you used at checkout — we send a one-time code, no password needed.

How it works

  1. Log in to your account

    Go to your account and enter the email address you used when ordering. You will receive a six-digit login code by email.

  2. Request your return

    Open the order you want to return, select the items and choose Request return. Tell us briefly why you are returning them.

  3. Ship it back

    Once your request is approved you will receive the return address and instructions by email. Pack the items with tags attached and include your name and contact details.

  4. Get your refund

    After we receive and inspect your return, the refund is issued to your original payment method. Exchanges: place a new order once your return is processed.

Frequently asked

Wrong size — what do I do?

Start a return for the item through your account and place a new order in the correct size. Check the size chart before reordering. Once your return arrives and passes inspection, we refund the original item.

My item is defective or damaged

We are sorry. Contact us at whooselegant@gmail.com with photos of the fault and your order number. We arrange a replacement, exchange or refund free of charge. If the package was visibly damaged in transit, report it to the courier on delivery.

When will I get my refund?

Refunds are processed after your return has been received and inspected. The money is returned to your original payment method; depending on your bank this typically takes 3–10 business days after processing.

Who pays for return shipping?

Return shipping is paid by the customer, except for defective or damaged items — those we take care of free of charge. See the full refund policy for details.

Ordered as a guest, or having trouble logging in? Email us at whooselegant@gmail.com and we will handle your return manually. We reply within 24 hours.

RETURN WINDOW: 30 DAYS FROM DELIVERY · ITEMS MUST BE UNUSED, UNWASHED AND RESELLABLE · FULL TERMS: REFUND POLICY