Shipping policy

SHIPPING POLICY

We ship worldwide from Finland, including the United States, Canada and the United Kingdom.

TWO KINDS OF ITEMS

Every product page tells you which one you are buying.

  • In stock — dispatched within 24 hours on business days.
  • Made to order — produced for you. Production takes 3–7 weeks, and the product page tells you before you buy.

If your order contains both, we ship the in-stock items first at no extra cost.

DELIVERY TIMES

Counted from dispatch, not from the order date.

  • Finland — 1–2 business days
  • Europe — 3–6 business days
  • Bulgaria, Greece, Monaco, Romania, Switzerland — 2–5 business days (DHL Express)
  • United Kingdom — 2–5 business days (DHL Express)
  • United States and Canada — 3–6 business days (DHL Express)

SHIPPING COSTS

  • Finland — EUR 5,90, free over EUR 90
  • Europe — EUR 12,90, free over EUR 200
  • Bulgaria, Greece, Monaco, Romania, Switzerland — EUR 19,90, free over EUR 250
  • United Kingdom — EUR 14,90, free over EUR 200
  • United States — USD 29, free over USD 300
  • Canada — EUR 24,90, free over EUR 300

The exact cost for your address is shown at checkout before you pay.

CUSTOMS, DUTIES AND IMPORT TAXES

Nothing to pay on delivery. For orders to the United States, Canada and the United Kingdom, all duties and import taxes are calculated and collected at checkout. The total you see at checkout is the total you pay — the courier will not invoice you, and your parcel will not be held for payment.

Orders within the EU include Finnish VAT and are not subject to any customs charges.

CANCELLING A MADE-TO-ORDER ITEM

You can cancel any order, including a made-to-order item, free of charge at any time before it has been dispatched. Email whooselegant@gmail.com with your order number and we refund you in full.

TRACKING

You receive a shipping confirmation with a tracking number as soon as your order has been dispatched.

ADDRESS ACCURACY

Please double-check your address before ordering. We cannot be held liable for parcels lost because of an incorrect address. Spot a mistake? Email us — we can usually fix it before dispatch.

DELAYS BEYOND OUR CONTROL

We are not responsible for delays caused by customs inspections, carrier strikes, extreme weather or other force majeure events.

QUESTIONS?

Email whooselegant@gmail.com — we reply within 24 hours.