Shipping policy

SHIPPING POLICY

We ship worldwide from Finland. Orders to the United States ship from our US warehouse.

FREE SHIPPING

Finland, Sweden, Germany, Denmark, Estonia, Latvia and Lithuania — free shipping on every order.
United States — free shipping on every order from our US warehouse, no duties or import fees.
Rest of the EU — free shipping on orders over EUR 150; otherwise EUR 9,90.
United Kingdom, Canada, Switzerland and other countries — shipping is calculated at checkout and shown before you pay.

TWO KINDS OF ITEMS

Every product page tells you which one you are buying.

In stock — dispatched within 24 hours on business days.
Made to order — produced for you. Production takes 3–7 weeks, and the product page tells you before you buy.

If your order contains both, we ship the in-stock items first at no extra cost.

DELIVERY TIMES

Counted from dispatch, not from the order date.

Finland — 1–2 business days
Europe — 3–6 business days
United Kingdom — 2–5 business days
United States — 2–6 business days from our US warehouse
Canada and the rest of the world — 3–6 business days (express courier)

DELIVERY METHOD

In Finland and most of the EU your parcel is delivered to the parcel locker or pickup point nearest to your address, and you receive a notification with a pickup code when it arrives. Outside the EU parcels are delivered by express courier to your door.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders within the EU include VAT and are not subject to any customs charges. Orders to the United States ship from within the US, so there are no import charges. For the United Kingdom, Canada and other countries, any duties and import taxes shown at checkout are prepaid; if no such line is shown at checkout, the courier collects them from you before delivery.

RETURNS

You have 30 days to return your order. Return shipping is paid by the customer in every country, including Finland. See our Return and refund policy.

CANCELLING A MADE-TO-ORDER ITEM

You can cancel any order, including a made-to-order item, free of charge at any time before it has been dispatched. Email whooselegant@gmail.com with your order number and we refund you in full.

TRACKING

You receive a shipping confirmation with a tracking number as soon as your order has been dispatched.

ADDRESS ACCURACY

Please double-check your address and phone number before ordering — the pickup notification is sent by SMS and email. We cannot be held liable for parcels lost because of an incorrect address. Spot a mistake? Email us — we can usually fix it before dispatch.