Website terms

Terms & Conditions – Whoselegant Oy

Business ID: 3441082-5

Whoselegant Oy sells clothing and related products to private customers in Finland and across Europe. All prices displayed in our online store include value-added tax (VAT).

By placing an order through our website, you accept these Terms & Conditions and confirm that you have read and understood them.

Ordering

Products are ordered by adding them to the shopping cart and completing the checkout process. All customer information is handled confidentially and used solely for processing and delivering orders, or for resolving any issues related to the order.

Payment

We accept the following payment methods via Shopify Payments:

  • Shop Pay

  • Google Pay

  • Visa

  • Visa Electron

  • Mastercard

  • American Express (AMEX)

  • Apple Pay

All card payments are processed securely. Paying with a credit or debit card in our online store is simple and safe.

Order & Payment Confirmation

After a successful order, you will receive an order confirmation by email. This confirmation serves as proof that your order has been received and is being processed.

Shipping & Delivery

Shipping costs are calculated and shown at checkout based on your location and chosen delivery method.

  • Pre-orders: All pre-order items are made to order, and their delivery time is approximately 7–20 business days, depending on your location.

  • In-stock items: Products in stock are processed and shipped within 1–2 business days. Delivery times are approximately 2–7 business days within Finland and 4–9 business days to the rest of Europe.

We are not responsible for delays caused by force majeure or for any indirect damages resulting from such delays.

SMS Terms

By using our service, you also agree that we may send you order-related notifications and updates via SMS.

Privacy & Data Protection

All customer information is handled in accordance with applicable Finnish and EU data protection laws (including the GDPR). Personal data is used only for order processing, delivery, and customer communication. We never share your information with third parties without your consent, except when required by law or necessary for completing the order (e.g., logistics and payment partners).

Terms & Conditions – Whoselegant Oy

Business ID: 3441082-5

Whoselegant Oy sells clothing and related products to private customers in Finland and across Europe. All prices displayed in our online store include value-added tax (VAT).

By placing an order through our website, you accept these Terms & Conditions and confirm that you have read and understood them.

Ordering

Products are ordered by adding them to the shopping cart and completing the checkout process. All customer information is handled confidentially and used solely for processing and delivering orders, or for resolving any issues related to the order.

Payment

We accept the following payment methods via Shopify Payments:

Shop Pay
Google Pay
Visa
Visa Electron
Mastercard
American Express (AMEX)
Apple Pay

All card payments are processed securely. Paying with a credit or debit card in our online store is simple and safe.

Order & Payment Confirmation

After a successful order, you will receive an order confirmation by email. This confirmation serves as proof that your order has been received and is being processed.

Shipping & Delivery

Shipping costs are calculated and shown at checkout based on your location and chosen delivery method.

Pre-orders:
All pre-order items are made to order, and their delivery time is approximately 7–20 business days, depending on your location.

In-stock items:
Products in stock are processed and shipped within 1–2 business days. Delivery times are approximately 2–7 business days within Finland and 4–9 business days to the rest of Europe.

We are not responsible for delays caused by force majeure or for any indirect damages resulting from such delays.

Pre-order Cancellation Policy

A handling and storage fee will be charged for cancelled pre-orders as follows:

If the order includes a hoodie or pants, €9.90 will be deducted.
If the order includes a tracksuit set (hoodie + pants), €14.90 will be deducted.

These fees cover handling costs and losses related to reserved stock.

Returns & Exchanges

You have the right to return or exchange your order in whole or in part within 14 days of receiving the product.

Returns are only accepted for unused and resellable items.

To initiate a return, please notify us by email at whooselegant@gmail.com
➡️ We respond to all emails within 24 hours.

Include your name and contact details inside the return package.

The customer is responsible for return shipping costs. The return address will be provided by email.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us by email within 14 days at whooselegant@gmail.com to arrange a return or exchange.
➡️ We respond to all emails within 24 hours.

If the package has been damaged during delivery, please report it immediately upon receipt.

SMS Terms

By using our service, you also agree that we may send you order-related notifications and updates via SMS.